Recorder firmware upgrade

If you need the latest firmware, please send us your device type and software version of the recorder by email to We will then send you the latest firmware for your recorder.

Step I: Find the device type and software version:

  1. Click Remote setting remote_config.jpg.

  2. Navigate to System and then to Information.

  3. You can find your device type under Device type and the current software under Software version.


Step II: perform firmware upgrade

  1. Unzip the file you received from us.

  2. Click Remote setting remote_config.jpg.

  3. Navigate to System and then to Maintenance.

  4. Click on Upgrade and use Scan to select the location of the downloaded firmware.

  5. Click Start.

  6. The recorder will restart automatically. As soon as you receive the message "Network Connection Failed" in the lower left corner, the recorder restarts and carries out the upgrade. This process can take up to 5 minutes.

  7. Then check the current software version under System and Information.

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