Step 1: Is the HDD available?
Check if the HDD is recognized from the recorder.
Go to Settings > HDD > Disk and check if there is an entry in the table on the right side.
If yes, go to Step 2. If not please unattach and reattach the HDD with our instructions.
Step 2: Is there space left on the HDD?
Check if the HDD have an amount of space to save the recordings.
Go to Settings > HDD > Disk and check the column Free/Total. If there is no space left you see the 0G/.
If this is the case set Overwrite to Auto and click Format HDD.
Step 3: Problem still exists
If you checked the steps above and the recordings are still not saved, please get in touch with us and tell us your device type and your software version. You can find out where you can get this information here.