Password forgotten

If you have forgotten your password, you can obtain a new password using the following steps.

  1. Drag your mouse pointer to the bottom of the screen and click on the leftmost icon mceclip0.png.

  2. Click on Settings.

  3. Enter your password an click Unlock.

  4. If the password is incorrect, you will receive the message Password error.

  5. Enter the password incorrectly five times. A new field opens with the MAC address of the recorder on the screen.

  6. Send us the MAC address by email to info@bascom-cameras.com.

  7. You will then immediately receive a new password via email, which is valid until midnight for this day.

  8. You can log in with this password and change it to your desired password in the user settings. To confirm, you must enter the temporary password once at the end of the process.

You can find out how to change your password here: Change password

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