A.) The recorder is connected to the router with a cable
- Has the connection already worked?
- If so, has the router been replaced in the meantime or has something changed?
- Do you have an internet connection with other devices?
- Is the cable plugged into the WAN / Internet port on the recorder and into a LAN port on the router?
- Is the green LED lit continuously and the orange LED flashing on the WAN / Internet port of the recorder?
- Has the DHCP option been activated in the recorder under Settings - Network - General?
- Which IP address is displayed in the recorder under Settings - Network - General? Does this end in .1.100?
- If IP ends in .1.100 or DHCP cannot be activated, please reset the recorder to the factory settings.
- Check whether the port speed of the router for its LAN connection is set to 100 Mbit / s.
- If the recorder is connected to a switch, connect the recorder directly to the router and repeat points 3 to 8.
- If there is still no connection, please swap the cable between the router and recorder and use a different LAN port on the router.
B.) The recorder is connected to an external WiFi antenna
- Is the antenna plugged into the recorder?
- Has the WLAN connection been set up on the recorder? If not, please follow the instructions from our article "Setting up a WLAN connection".
- Has the connection already worked before?
- If so, has the router been replaced in the meantime or has something changed?
- Do you have a WiFi signal and an internet connection with other devices?
- Is there good WiFi reception at the location of the recorder, e.g. B. via your smartphone?
If not, move the recorder closer to your router or use a Wi-Fi repeater.
Is the status "Link Station: Verbunden / Connected" displayed in the recorder under Settings - Network - General - Wireless?
If not, please repeat steps 1 to 5.
If there is still no connection, reset the recorder to the factory settings and repeat step 2. - If the connection still does not exist, please test the general Internet connection from steps A.) 1 to 7.