1. Home
  2. System maintenance
  3. Restore the recorder to factory settings

Restore the recorder to factory settings

In some cases, a Bascom support representative may ask you to restore the recorder to factory settings (also known as 'resetting'). This article guides you through the steps to do this safely.

Check the recorder's model number

Look at the sticker on the bottom of the recorder for the model number, which starts with “BSM”. Check whether the model number ends with “N” or “N-AA”.

How to reset models ending with “N” or “N-AA”

For models such as the BSM-R4XN or BSM-R4XN-AA, you can restore the recorder to factory settings using the physical reset button on the back of the device.

  1. Ensure the recorder is turned on.
  2. Find the reset pinhole on the back of the recorder:
    • 4 and 8-channel recorder: below the USB port.
    • 16 and 32-channel recorder: to the left of the HDMI ports.
    • 64-channel recorder: to the left of the RS232 port.
  3. Use a pin to press the button inside the pinhole for 10 seconds, until it beeps 4 times.
  4. The recorder will now restart and return to its original factory settings.

How to reset other recorder models

If the recorder’s model number does not end with “N” or “N-AA” (e.g. BSM-R4X), you can restore it to factory settings using either the recorder’s interface or the PC software.

Use the recorder (with a monitor and mouse)
  1. Move your cursor to the bottom edge of the screen to reveal the menu bar.
  2. In the bottom-left corner, click the menu icon  .
  3. Click Settings and unlock the recorder if prompted. 
  4. Go to System > Maintenance > Load Default.
  5. Check all the options.
  6. Click Apply to save your changes.
  7. The recorder will now restart and return to its original factory settings.
Use the PC software
  1. At the top of the application window, click the recorder settings icon  .
  2. Go to System > Maintenance > Load Default.
  3. Check all the options.
  4. Click the Save button.
  5. The recorder will now restart and return to its original factory settings.
  6. Restart the PC software to log in again.

 

URL copied.